Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders typically ship within 2-3 business days after confirmation of payment. Delivery times vary depending on your location, but most orders are delivered within 5-7 business days. You will receive a tracking number once your order ships, so you can stay updated on the status of your delivery.
Creating an account is quick and easy! Just follow these steps:
- Go to the Sign Up section on our website.
- Enter your name, email address, and create a password.
- Click Create Account to complete the process. Once you have an account, you’ll be able to save your information for faster checkout, track orders, and receive exclusive offers!
If you need to change your shipping address, please contact us as soon as possible at contact@clatina.net. If your order hasn’t shipped yet, we’ll be happy to update your address. Unfortunately, once an order has been dispatched, we are unable to change the shipping address.
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. Simply click the link or enter the tracking number on the carrier’s website to see real-time updates on the status of your delivery.
We take your privacy seriously. Your credit card information is never stored on our website. All payments are processed securely through third-party payment processors, and we do not retain any sensitive payment information after your transaction is complete.
Sales tax is applicable based on your shipping address and local laws. During checkout, any applicable sales tax will be calculated and added to your total. If you’re uncertain about tax charges, feel free to reach out to us, and we’ll assist you.
Yes! We offer international shipping to many countries. During checkout, you’ll be able to select your country and see available shipping options. If you’re unsure whether we ship to your location, contact us at contact@clatina.net and we’ll be happy to assist.
We strive to package your order efficiently, and most items will arrive in a single package. However, if your order includes multiple products or is large in size, it may be shipped in multiple packages. You’ll receive tracking information for each package so you can track them individually.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery. The item must be unused, in its original packaging, and in the same condition you received it. If your item qualifies for a return, please contact us at contact@clatina.net to initiate the process. We will guide you through the steps, including how to return the item and how to receive your refund.
We apologize for the mix-up! If you’ve received the wrong item, please contact us immediately at contact@clatina.net with your order number and details about the item you received. We will arrange for the correct item to be sent to you and take care of any necessary returns.
We’re sorry to hear that your order arrived damaged. Please contact our customer support team at contact@clatina.net within 7 days of receiving your order. Include your order number and photos of the damaged item and packaging, so we can resolve the issue quickly. We will either send you a replacement or process a refund, depending on your preference.
Once your return is authorized, you will receive detailed instructions, including the return address. Please ensure the item is properly packaged to avoid any damage during transit. The return address will be provided in your authorization email.
Our customer support team is here to assist you! You can reach us via email at contact@clatina.net. Whether you have questions about products, returns, or shipping, we’ll get back to you as quickly as possible—usually within 24-48 hours on business days.
If you realize that you’ve entered the wrong shipping address, please contact us immediately at contact@clatina.net. We can help you update the address, but please note that changes can only be made if the order has not yet been processed or shipped.
Once an order has been submitted, we work quickly to process and ship it. If you need to change or cancel your order, please contact us as soon as possible at contact@clatina.net. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has entered the processing stage.
Currently, we do not offer pre-orders for items that are sold out. However, we’re always restocking our inventory! You can sign up for our newsletter or check back regularly to see when the item is available again. If you’d like to be notified when a product becomes available, feel free to contact us and we’ll let you know.